Terms and Conditions:

STIL undertake to take all reasonable steps to provide tickets as allocated to each applicant, however neither STIL, the NZRU, nor its officers or agents, will be held responsible in any event, including the Host Unions or other operators failure to provide tickets or services as expected, tickets misplaced in transit, or the cancellation of the game for any reason
It will not be possible to issue replacements tickets, if lost, under any circumstances.
STIL will take every precaution to ensure that scalping of tickets does not occur. If any evidence emerges that applicants intend to use the tickets in this way, or misuse them in any other way, their full allocation will be immediately cancelled and no refunds given. This includes placing your tickets for resale on websites such as Ebay & Gumtree.
STIL reserve the right to cancel any ticket allocation should any doubt exist as to its bona-fides, at STIL's sole and complete discretion.
STIL have added a handling fee to the face value of each ticket. This fee covers the cost of making this facility available (including website and software charges, travel, administration, wages and processing fees), and as a result the face value of the tickets will not equate with the amount charged. Any income, which remains at the end of this project, once all costs have been paid, will be returned to the NZRU to assist with the development of Rugby in New Zealand.
STIL reserve the right to alter conditions and ticket prices in direct response to information provided by the respective Host Unions. This also applies to exchange rate fluctuations which may be utilised to update prices daily.
It will not be possible to enter into correspondence on individual applications and ticket quality. All details are fully explained on this website (also refer Frequently Asked Questions).
Failure to comply with all stated terms and conditions, as well as booking instructions will result in tickets being reallocated without notice.
If you choose to have your tickets delivered by Royal Mail Special Delivery, it is your responsibility to provide a reliable delivery address, where the tickets can be signed for. We suggest your work address, as we will be sending out on a week day. If tickets are misplaced by the Royal Mail, STIL will make all reasonable endeavours to implement "track and trace" procedures. STIL, however, will not be able to replace, nor refund, match tickets if lost in the delivery process. The Royal Mail option is available to people outside the Greater London area only.
Payment will be accepted via MasterCard (the preferred card of the NZRU) or Visa only. Cash, cheques, or other credit cards cannot be utilised. Only one credit card can be used per application.
Proof of New Zealand citizenship (by way of completing NZ passport details, ie. name, number, date and place of issue) will be required for each and every person included in your application. STIL reserve the right to sight actual passports on demand. Photocopies of all passports (main page only) must be presented when uplifting the match tickets.
Tickets will be sold on-line and in real-time. Tickets will be allocated in alphabetical order on application, once sold out.
Applications will only be accepted via this website. Posted or faxed transactions cannot be processed.
Exact seating positions are not yet known, or available. As a guide the higher the price, the better the view. Please refer to stadium maps for standard categories for each game. Note, the majority of NZRU tickets will be corner or end on viewing.
It will not be possible to accept any cancellations for tickets ordered or confirmed. Ticket exchanges cannot be accepted.
It will be the applicants responsibility to communicate any change of personal details (including address, email, phone, fax etc) from that shown on your original application. If emailing from a hotmail or yahoo address, please ensure 'tickets' or 'All Blacks' are in the subject line.